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Financial Consumer Protection Center
The Financial Consumer Protection Centers (Pénzügyi
Fogyasztóvédelmi Központ) main function is to supply consumers with
comprehensive and easy to understand information about the products and
processes in the financial sector, and to handle consumer claims. The Financial
Consumer Protection Center is an efficient consumer protection organization
operating within The Central Bank of Hungary. It is the consumer friendly
façade of the supervisory arm of the organization. Our motto is that every
customer matters and they all matter equally.
The roles of the Financial Consumer Protection
Center include: operating of the customer service center and the call center,
the processing of written consumer claims and providing comprehensive
information both directly and indirectly, via cooperating Civil Society
Organizations and Government Service Centers.
Our goal is to strengthen the financial consumer
protection, increase the level of financial literacy and to provide guidance
for conscious financial planning ranging from household finances to mortgages.